When you browse our website, we (New Davigo) collect information that may sometimes identify you. This information is “personal data”, the processing of which (i.e. use, communication, modification, etc.) is regulated by the GDPR (General Data Protection Regulation).
In this text, we would like to explain:
how we use your personal data collected on this website;
what your rights are in relation to our processing of your personal data. You can also exercise these rights in other contexts where we process your data, which we will inform you of at the appropriate time.
1 – What do we use your personal data for?
=> Management of sample requests
|
Our objective |
To send you samples |
In the event of a product recall |
|
What data? |
The data you provide when completing the online form (https://vitapantol.be/en/sample/) to verify that you are a doctor (INAMI number) and send you the requested samples. |
The same + the batch number of the samples sent and the date of request
|
|
Why are we authorised to do this? |
It is necessary to perform a pre-contractual measure that you have requested from us. |
Legal obligation – European Regulation 2017/745 on medical devices |
|
Where and for how long are they stored? |
Website database, server hosted in Europe, for 3 years (calculated from 1st January of the following year). |
A spreadsheet, server hosted in a country deemed adequate by the European Union, for 3 years (calculated from1st January of the following year). |
|
Who has access to it outside New Davigo? |
Softedge Studio (website hosting and administration), Belgium, GDPR subcontractor Cophana (distributor), Belgium, GDPR subcontractor Mailo (email), France, Data processor |
16/9 Production (backup of our IT systems), Belgium, GDPR subcontractor Cophana (distributor), Belgium, Data processor Dropbox International Unlimited Company (spreadsheet storage), Data processor |
=> Follow-up on your questions and comments
=> Proper functioning of the website
We collect this personal data by placing (or reading, if it has already been placed) a small file called a “cookie” on the device you use for browsing (smartphone, computer, etc.).
|
Cookie name |
Cookie lifetime |
Explanation
|
Is your consent (requested via the cookie banner) required? |
|
_ga and _ga_VJDMFSF9PW |
2 years |
Individualises visitors to generate traffic statistics |
Yes |
|
_gat_gtag_UA_46143627_1 |
1 minute |
Used to limit the rate of requests to Google Analytics (avoids overloading servers) |
Yes |
|
pll_language |
1 year |
Remembers the language chosen by the user. |
No (necessary to respond to one of your requests) |
|
wordpress_test_cookie
|
Session duration |
Checks that your browser accepts cookies |
No (essential cookie) |
You can configure your browser (Chrome, Firefox, etc.) to accept or block certain types of cookies, or simply to delete cookies that have already been stored.
If these cookies are essential to the functioning of our website, certain features may be affected.
Who has access to this data, apart from New Davigo?
Softedge Studio (responsible for hosting and administering the site), based in Belgium and storing personal data in Europe, Data processor
Google, based in the United States (a country recognised as providing an adequate level of data protection in accordance with European requirements), Data processor
2 – Information applicable to all our uses of your data:
Automation and profiling: We do not carry out profiling or fully automated decision-making based on your personal data.
3 – What can you do about our use of your personal data?
What are your rights?
Right of access: Find out whether we process your personal data (beyond the data processing mentioned in this text), request a copy of it, and obtain information about how we use it and to whom we transfer it.
Right to data portability: Obtain your personal data or have it transferred to another provider in a structured, machine-readable format.
Right to rectification: Ask us to correct/update your personal data that
is incomplete or inaccurate.
Right not to be subject to automated decision-making: Not be subject to a decision with a significant impact that is completely automated, without human intervention.
Right to object: Challenge our legitimate interest in using your personal data.
Right to erasure (right to be forgotten): Ask us to delete your personal data, in particular if you change your mind after we have asked for your consent before using your data.
Right to restriction of processing: Request that we temporarily suspend specific processing of your data, without deleting it.
How to exercise your rights?
1. Send us a request specifying the right you wish to exercise or the question you have, along with any information that will help us respond.
by email: info@vitapantol.be
by post: Laboratoire VITAPANTOL, Rue Saint-Denis 73, 1190 Brussels, Belgium
For general information on data protection, please visit the website of the Data Protection Authority (the supervisory authority responsible for monitoring compliance with the GDPR in Belgium): https://www.autoriteprotectiondonnees.be/citoyen
2. We will confirm receipt of your request, possibly with questions to enable us to respond more effectively or to confirm your identity if we have any doubts.
3. We will respond to you no later than one month after your request. We may ask for an extension of up to two months if your request is complex.
Exercising your rights is free of charge, unless you make excessive requests. In this case, the law allows us to ask you for a reasonable financial contribution.
How to make a complaint if you are not satisfied with our responses?
You can contact the Data Protection Authority
Rue de la Presse, 35, 1000 Brussels
+32 (0)2 274 48 00
https://www.autoriteprotectiondonnees.be/
This document was updated on 15th of December 2025
